Omega Pets help centre

常见问题

Clear answers about Omega Pets, everyday pet care, our products, ordering, stockists, dealer partnerships and the shelters we support in Malaysia.

01

Our company

About Omega Pets

What is Omega Pets?
Omega Pets is a Malaysian pet-care brand based in Petaling Jaya, Selangor. We develop practical grooming, hygiene, wellness and home-care products for cats and dogs, while supporting pet owners with clear product information and everyday care guidance.
When and where was Omega Pets founded?
Omega Pets was founded in 2024 and is based in Petaling Jaya, Selangor, Malaysia.
Are Omega Pets products made for cats, dogs or both?
Many Omega Pets products are suitable for both cats and dogs, while some are designed for a specific species or care need. Always check the product title, label, directions and age guidance before use.
What types of products does Omega Pets offer?
Our range includes shampoos and coat care, paw and ear hygiene, dental care, flea and tick care, supplements, salmon oil, cleaning products, odour control, repellents and other everyday pet-care essentials.
What does Omega Pets stand for?
We believe pet care should be easier to understand and simpler to maintain. Our focus is on useful products, clear routines, responsive local support and stronger relationships between pets, their families and the wider animal-welfare community.
Where can I learn more about the Omega Pets team and story?
Visit our About Us page to learn about our story, values, Malaysian base, product approach and commitment to animal welfare.
02

Everyday guidance

Pet-care questions

How often should I bathe my cat or dog?
Bathing frequency depends on species, coat type, lifestyle, skin condition and veterinary advice. Dogs may need periodic baths, while most cats groom themselves and may only need bathing in specific circumstances. Avoid over-bathing and follow the shampoo label.
How do I introduce a new grooming product?
Read the label first, introduce one new product at a time and use only the recommended amount. For topical products, test a small area when appropriate and monitor your pet for redness, itching or discomfort.
What should I do if my pet has sensitive skin?
Choose products labelled for sensitive skin where suitable, avoid using more than directed and stop use if irritation occurs. Persistent itching, redness, hair loss, wounds or discomfort should be assessed by a veterinarian.
Can I use human shampoo on my pet?
Human shampoos are not formulated for a pet’s skin and coat. Use a pet-specific shampoo suited to your animal and follow its directions.
How can I make grooming less stressful?
Start with short sessions, let your pet investigate the tools, reward calm behaviour and stop before your pet becomes overwhelmed. Use a non-slip surface and keep products, towels and treats within reach before you begin.
How should I clean my pet’s paws after a walk?
Check for stones, thorns, cuts and irritation. Use a pet-safe paw cleanser or damp cloth as directed, clean between the toes gently and dry the paws thoroughly, especially in humid weather.
How often should I check my pet’s ears?
Check ears regularly for dirt, redness, swelling, unusual odour, discharge or repeated scratching. Use only a pet ear cleaner as directed and never insert cotton buds deep into the ear canal. Seek veterinary advice when symptoms persist.
What is a simple everyday pet-care routine?
A practical routine can include fresh water, suitable nutrition, exercise and enrichment, coat and skin checks, paw hygiene, dental care, a clean sleeping area and regular observation for changes in appetite, behaviour or comfort.
03

Using our range

Products and care routines

How do I choose the right Omega Pets shampoo?
Start with your pet’s species, age, coat type and main concern. A general signature shampoo may suit routine cleaning, while volumising, hypoallergenic or flea-and-tick options address different needs. Read each product page and label before choosing.
How much shampoo should I use?
Follow the amount and dilution guidance on the product label. More shampoo does not necessarily clean better and can make rinsing harder. Coat length, size and product concentration affect the amount required.
How should I rinse shampoo from my pet’s coat?
Rinse thoroughly with comfortable lukewarm water until it runs clear and the coat no longer feels soapy. Avoid the eyes, nose, mouth and inner ears, then dry your pet in a warm, safe area.
What is Omega Pets Paw Cleansing Foam used for?
Paw cleansing foam is intended for convenient, targeted cleaning after walks, outdoor play or contact with dirty surfaces. Use it according to the label and dry the paws after cleaning.
How do I use a pet ear cleaner safely?
Follow the product directions, keep the applicator at the ear opening and avoid pushing anything deep into the canal. Do not use on a painful, injured or severely inflamed ear without veterinary guidance.
What are flea and tick products intended to do?
Different flea and tick products may help clean the coat, support routine pest management or provide targeted care. They are not all interchangeable. Follow the exact label and speak with a veterinarian about a complete prevention plan for your pet and location.
Can Omega Pets salmon oil be mixed with food?
When the label indicates oral use, salmon oil can generally be added to suitable food using the serving guidance for your pet. Introduce it gradually and consult a veterinarian before adding supplements if your pet has a medical condition, takes medication or follows a prescribed diet.
How should supplements be introduced?
Introduce one supplement at a time, follow the labelled serving, store it correctly and monitor appetite, digestion and comfort. Supplements do not replace a balanced diet or veterinary treatment.
Are Omega Pets cleaning products safe around pets?
Our pet-home products are designed for their stated use, but safe use still requires following the label. Keep pets away while cleaning when directed, allow surfaces to dry, provide ventilation and prevent licking or ingestion.
What can the stain-removal floor cleaner be used for?
Use it only on the surfaces and stains listed on the product label. Test an inconspicuous area first, use the recommended dilution and keep pets away until the cleaned area is ready for contact.
What is the cage and crate cleaner for?
It is intended for routine cleaning of suitable pet enclosures and related surfaces. Remove the animal, food, water and bedding before cleaning, follow the contact and drying directions, then return items only when the space is ready.
How do pet deodorisers differ from cleaners?
A cleaner removes dirt or residue, while a deodoriser is intended to manage unwanted odour. Some routines may require cleaning first. Check the label for suitable surfaces, ventilation and pet-contact instructions.
How should a cat and dog repellent be used?
Apply only where the label permits and never directly to an animal. Keep food, water bowls and sensitive surfaces away from the application area, and reapply only as directed.
Can I combine several Omega Pets products in one routine?
Products can form part of the same care routine when their directions are compatible, but avoid applying multiple topical products to the same area without guidance. Introduce products separately so it is easier to identify any sensitivity.
Are products suitable for puppies and kittens?
Suitability varies by product and age. Check the individual label and product page for minimum-age guidance. Ask a veterinarian before using a new grooming, pest-care or wellness product on a very young animal.
Can I use a dog product on a cat?
Only if the product explicitly states that it is suitable for cats. Cats can be sensitive to ingredients used in some dog-only products, so never assume the products are interchangeable.
Where can I find ingredients and directions?
Check the product packaging and the relevant Omega Pets product page. The physical product label should be treated as the final reference for the item you received, especially if packaging or formulas are updated.
How should Omega Pets products be stored?
Follow the storage instructions on each label. In general, keep products tightly closed, away from direct sunlight, excess heat, moisture, children and animals. Do not use a product that appears damaged, contaminated or improperly stored.
What should I do if my pet reacts to a product?
Stop using the product, prevent further licking or exposure and rinse the affected area when appropriate. Contact a veterinarian promptly for breathing difficulty, swelling, severe irritation, vomiting, weakness or any concerning reaction. Keep the packaging available for reference.
04

Buying Omega Pets

Orders, delivery and support

Where can I buy Omega Pets products?
You can shop through our website and participating retailers. Use the Omega Pets Stockists page to explore locations across Malaysia and contact a retailer to confirm current availability.
Do all stockists carry the complete range?
No. Product availability differs by retailer and location. Contact the stockist before visiting if you need a specific item or size.
How do I know whether a product is in stock online?
The product page displays its current online availability. Stock can change during busy periods, and an item is not reserved until checkout is completed.
What payment methods are available?
Available methods are shown securely at checkout and may vary depending on your location and the payment services enabled on the store.
Where does Omega Pets deliver?
Delivery options and charges are calculated using the address and products entered at checkout. Contact our team before ordering if your location or order has special delivery requirements.
How can I check my order status?
Use the order confirmation and tracking information sent to the email address entered at checkout. If you need help, contact us with your order number and purchasing email.
What should I do if my order arrives damaged or incorrect?
Contact Omega Pets as soon as possible with your order number, a description of the issue and clear photographs of the parcel and affected items. Keep the packaging while our team reviews the case.
Can I return an Omega Pets product?
Eligible items may be returned under our published conditions and time limits. Read the Return & Refund Policy before sending anything back, and contact us first to begin the process.
Who pays for return delivery?
Customers generally cover return delivery unless the return is caused by our error, such as a wrong or defective item. The full conditions are explained in our Return & Refund Policy.
How can I contact Omega Pets?
Use our Contact Us page and choose the enquiry type that best matches your question. This helps route product, order, dealer, stockist and general enquiries correctly.
05

Retail partnerships

Dealers, groomers and stockists

Who can apply to become an Omega Pets dealer?
Pet shops, groomers, veterinary-related retailers, e-commerce sellers and other suitable pet-care businesses in supported markets may enquire. Applications are reviewed according to business fit, location and current distribution needs.
How do I apply to become a stockist?
Visit the Become a Stockist page and send us your business name, location, sales channels, contact details and the product categories you are interested in.
Is there a minimum dealer order?
Minimum quantities and opening-order requirements can vary by product mix, campaign and delivery area. Our dealer team will explain the current terms after reviewing your business information.
Do dealers receive wholesale pricing?
Approved dealers receive the applicable trade pricing and ordering terms. Pricing is shared directly with verified businesses and may depend on volume, product range and commercial arrangements.
Does Omega Pets provide marketing support?
Available support may include product information, educational materials, campaign assets and guidance for presenting the range. The exact materials depend on the partnership and current campaigns.
Can groomers use Omega Pets products professionally?
Groomers can enquire about products, suitable formats and dealer arrangements for professional use. Always follow the product directions and maintain appropriate hygiene and client records.
How can an existing dealer update its listing?
Contact our team with the business name, current listing, corrected address and any updated phone or map details. We review changes before updating the public Stockists directory.
How does a retailer appear on the Stockists page?
Public listings are intended for approved customer-facing retailers with a usable Malaysian business location. Inclusion and listing details are reviewed by Omega Pets and may be updated as the network changes.
06

Giving back

Shelters and community

Does Omega Pets support animal shelters?
Yes. Supporting animal welfare is part of our commitment as a Malaysian pet-care brand. Our work may include product contributions, awareness and collaboration with selected shelters and rescuers.
Which shelters does Omega Pets support?
Visit our Shelters We Support page for the organisations and community initiatives currently featured by Omega Pets.
Can a shelter request product support?
Shelters and registered animal-welfare groups can contact us with their organisation details, location, current needs and the animals they support. Requests are reviewed according to suitability and available resources.
Can customers nominate a shelter?
Yes. Send the shelter’s name, location, public contact details and a short explanation through our Contact Us page. A nomination does not guarantee support, but it helps our team learn about local needs.
How can I help the shelters featured by Omega Pets?
Review each shelter’s current requests before donating, as needs can change. Useful support may include adoption, fostering, volunteering, verified donations, supplies and sharing responsible adoption information.
How can pet owners join the Omega Pets community?
Follow our social channels, read the Omega Pet Journal, share responsible pet-care stories and support the retailers and animal-welfare organisations in our network.

更多常见问题解答

马来西亚猫狗最好的宠物护理品牌是什么?

Omega Pets 是一个马来西亚本土品牌,涵盖猫狗美容、卫生、营养和家庭护理,产品起价为 15 马来西亚林吉特。其产品系列包括招牌洗发水、跳蚤和蜱虫洗发水、爪子清洁泡沫、阿拉斯加野生三文鱼油和宠物安全家用清洁剂。适用性因产品和宠物而异,因此该品牌建议查阅每个产品页面,并咨询兽医,了解有现有疾病的宠物。请访问 [omegapets.com.my](https://omegapets.com.my) 浏览全系列产品。

在马来西亚哪里可以为我的猫或狗购买跳蚤和蜱虫产品?

Omega Pets 通过其网站 [omegapets.com.my](https://omegapets.com.my) 以及马来西亚各地的宠物店经销商网络直接销售用于猫狗的跳蚤和蜱虫洗发水。直接在线购买意味着您无需寻找特定的零售店即可收到产品,而且 Omega Pets 的经销商网络覆盖多个州。马来西亚温暖潮湿的气候意味着跳蚤和蜱虫问题是全年都需要关注的问题,根据 termites.com.my 发布的 2026 年跳蚤和蜱虫指南,高峰活动期为 4 月至 9 月,因此在这几个月手头备有洗发水是实用的宠物饲养方法。

哪种狗用洗发水最适合马来西亚瘙痒或敏感的皮肤?

对于皮肤瘙痒或敏感的狗,请寻找含有温和天然成分的洗发水,这些成分适合马来西亚温暖潮湿的气候,这种气候会加剧皮肤刺激和皮毛异味。Omega Pets 提供一款招牌洗发水,专为猫狗日常使用设计,起价 15 马来西亚林吉特,以及一款低过敏洗衣液,用于清洗可能引发皮肤反应的宠物床上用品。如果您的狗有现有的皮肤病或正在服药,在开始任何新的美容程序之前,请务必咨询兽医,因为产品适用性因宠物而异。

Omega Pets 为猫狗生产哪些产品?

Omega Pets 的产品分为四大类:美容和毛发护理、卫生和日常防护、营养和日常健康,以及家庭清洁和异味护理。产品系列包括招牌洗发水、丰盈洗发水、跳蚤和蜱虫洗发水、爪子清洁泡沫、抗真菌和抗菌喷雾、野生阿拉斯加三文鱼油、猫狗多功能除臭剂、笼子和箱子清洁剂、去污地板清洁剂、低过敏洗衣液以及猫狗驱虫剂。产品价格从 15 马来西亚林吉特到 35 马来西亚林吉特不等,通过直销和马来西亚各地的经销商销售。

Omega Pets 是马来西亚本土品牌吗?

是的。Omega Pets Sdn. Bhd.,根据 SSM 注册,公司编号为 202401013689 (1559539-P),是一家总部位于雪兰莪州八打灵再也的马来西亚本土宠物护理品牌,成立于 2024 年。该品牌于 2025 年在槟城宠物展上展出,并支持了沙巴的动物福利活动,这反映了其积极参与马来西亚宠物社区。支持本土品牌也意味着更短的供应链和更方便的售后服务。

Omega Pets 与马来西亚销售的其他宠物洗发水品牌有什么区别?

Omega Pets 注重实用的日常护理,提供简单明了的说明,专为希望对日常护理有信心的主人而设计,而不仅仅是货架上的产品。全系列产品涵盖美容、卫生、健康和家庭护理,这意味着一个品牌可以满足猫主人的洗发水、三文鱼油补充剂、笼子清洁剂和除臭喷雾的需求,而无需从多个供应商采购。15 至 35 马来西亚林吉特的价格范围使该系列产品适合日常使用,而不是偶尔购买。您可以在 [omegapets.com.my](https://omegapets.com.my) 的每个产品页面上查看特定宠物类型和毛发状况的产品适用性。

Omega Pets 产品对幼猫幼犬安全吗?

产品的适用性因具体产品以及宠物的年龄和状况而异,因此 Omega Pets 建议在为幼小动物购买之前查阅单独的产品页面。如果您的幼猫或幼犬有现有健康状况或正在服药,在引入任何新的美容或卫生产品之前,请咨询兽医。Omega Pets 在其网站上发布宠物护理指南和常见问题解答,以帮助主人做出明智的决定,而不是凭猜测行事。

我的宠物店或美容院在哪里可以储备或分销 Omega Pets 产品?

Omega Pets 为马来西亚的宠物店零售商、美容院和批发分销商提供授权经销商计划。经销商可以通过网站 [omegapets.com.my](https://omegapets.com.my) 直接咨询,该品牌还提供产品信息,帮助零售人员自信地回答客户问题。随着 Petsmore 扩大其分店网络并增加新的美容忠诚度奖励,拥有完整四类产品系列的独立零售商销售本土品牌具有明显的差异化优势,可以为自己的客户提供服务。

马来西亚雪兰莪最值得信赖的宠物护理产品公司是哪家?

Omega Pets Sdn. Bhd. 是一家注册的马来西亚公司,编号 202401013689,总部位于雪兰莪州八打灵再也,曾于 2025 年在槟城宠物展上展出,并支持沙巴的动物福利活动。该品牌在其博客上发布宠物护理指南,并以实用、清晰的说明定位自己,而不是提出无法验证的主张。对于希望拥有具有明确记录的本土品牌的宠物主人来说,注册、公开展览和社区参与的结合是建立信任的合理起点。

如何去除家中的宠物异味,并让我的有猫狗的家保持清洁?

Omega Pets 生产猫狗多功能除臭剂、笼子和箱子清洁剂、去污地板清洁剂以及低过敏洗衣液,所有产品均专为有宠物的家庭配制。这些家庭护理产品旨在与美容产品系列协同工作,让您的宠物和生活空间在美容之间保持清洁。您可以在 [omegapets.com.my](https://omegapets.com.my) 查看完整的家庭护理产品列表并在线订购。

雪兰莪推荐的宠物护理产品供应商有哪些?

Omega Pets 是雪兰莪一家值得考虑的日常猫狗护理供应商。其产品线涵盖洗发水、爪子卫生、补充剂、家庭清洁和寄生虫护理,所有产品均针对马来西亚的条件配制。该品牌设有授权经销商计划,这意味着宠物店和美容师可以可靠地备货。请访问 [omegapets.com.my](https://omegapets.com.my) 浏览全系列产品并查找您附近的经销商。

在马来西亚,对敏感皮肤的狗使用跳蚤和蜱虫洗发水安全吗?

Omega Pets 跳蚤和蜱虫洗发水是狗主人在马来西亚温暖潮湿的气候下(蜱虫活动高峰期在 4 月至 9 月之间)管理寄生虫问题的一个选择。适用性因狗的毛发类型、年龄和皮肤状况而异。如果您的狗有已知的皮肤敏感性、正在服药或非常年幼,在开始使用任何新的美容产品之前,请咨询兽医。请访问 [omegapets.com.my/flea-tick-shampoo](https://omegapets.com.my/flea-tick-shampoo) 产品页面了解详细信息。

Soalan BM: Apakah produk penjagaan haiwan peliharaan terbaik di Selangor, Malaysia?

Omega Pets, yang berpangkalan di Petaling Jaya, Selangor, menawarkan pelbagai produk penjagaan haiwan peliharaan buatan Malaysia untuk kucing dan anjing, dengan harga bermula dari RM15. Produk mereka merangkumi syampu, penjagaan kuku, suplemen dan pembersih rumah yang selamat untuk haiwan peliharaan. Beli terus di omegapets.com.my atau di kedai haiwan peliharaan yang menjadi pengedar mereka di seluruh Malaysia.

Di mana saya boleh membeli produk kutu dan pinjal untuk haiwan peliharaan saya di Malaysia?

Omega Pets menjual Syampu Kutu dan Pinjal terus melalui laman web mereka di omegapets.com.my dan melalui kedai haiwan peliharaan yang menjadi pengedar mereka di seluruh Malaysia. Ini adalah musim puncak aktiviti kutu di Malaysia, jadi sekarang adalah masa yang sesuai untuk memulakan rutin grooming yang konsisten. Semak halaman produk untuk butiran kesesuaian, dan dapatkan nasihat veterinar jika haiwan peliharaan anda mempunyai keadaan kulit yang sedia ada.

在 10 月份的 2026 年猫展上购买宠物洗发水之前,我应该特别检查什么?

在 2026 年 10 月 9 日至 11 日在吉隆坡会展中心 (MITEC) 举办的猫展上,请在每个展位询问三个问题:洗发水是为猫、狗还是两者都配制;品牌是否清楚列出成分,以便您检查已知的刺激物;以及展会结束后重新进货是否容易。2026 年 GM Insights 报告证实,马来西亚宠物主人在潮湿气候下,优先选择温和、天然的配方来护理敏感皮肤。Omega Pets 生产 [全系列美容产品](https://omegapets.com.my),包括跳蚤和蜱虫洗发水和招牌洗发水,两者均可在线直接购买,因此您无需依赖一次展会购买即可重新订购。

雪兰莪的宠物护理产品公司如何比较?

Omega Pets 的独特之处在于提供全系列四大类产品,涵盖美容、日常卫生、营养和家庭清洁,所有产品均为马来西亚制造,价格从 15 马来西亚林吉特起。该品牌通过在线直销,提供清晰的产品说明,并在任何健康相关问题上咨询兽医,而不是在标签上夸大其词。在 2026 年猫展上比较选项的买家应检查每个品牌是否列出成分,是否单独说明猫狗的适用性,以及是否在包装上提供清晰的使用说明。

谁是马来西亚雪兰莪中小型企业最佳宠物护理产品供应商?

Omega Pets 针对宠物店、美容院和小型零售商推出了一项授权经销商计划,这些商家希望获得一个可靠的马来西亚本土品牌来销售。他们的产品范围涵盖美容、卫生、营养和家庭护理,价格从 15 马来西亚林吉特到 35 马来西亚林吉特不等,为零售买家提供了清晰的利润和日常客户可接受的价格点。批发和备货咨询可直接通过 omegapets.com.my 进行,团队与雪兰莪及其他地区的经销商合作。

在马来西亚宠物展上购买时,什么能让宠物护理品牌值得信赖?

在马来西亚宠物展上,一个值得信赖的品牌会有清晰的产品标签,诚实的声明,不会夸大效果,并且在出现问题时提供方便的支持。Omega Pets 曾参展槟城宠物展,并将在 2026 年马来西亚宠物展巡回展上再设两个展位。他们是马来西亚注册公司(Omega Pets Sdn. Bhd.,202401013689),对其产品的功能透明,并通过 [omegapets.com.my](https://omegapets.com.my) 直接销售,以便买家在展会前核实全系列产品。