Omega Pets help centre

FAQs

Clear answers about Omega Pets, everyday pet care, our products, ordering, stockists, dealer partnerships and the shelters we support in Malaysia.

01

Our company

About Omega Pets

What is Omega Pets?
Omega Pets is a Malaysian pet-care brand based in Petaling Jaya, Selangor. We develop practical grooming, hygiene, wellness and home-care products for cats and dogs, while supporting pet owners with clear product information and everyday care guidance.
When and where was Omega Pets founded?
Omega Pets was founded in 2024 and is based in Petaling Jaya, Selangor, Malaysia.
Are Omega Pets products made for cats, dogs or both?
Many Omega Pets products are suitable for both cats and dogs, while some are designed for a specific species or care need. Always check the product title, label, directions and age guidance before use.
What types of products does Omega Pets offer?
Our range includes shampoos and coat care, paw and ear hygiene, dental care, flea and tick care, supplements, salmon oil, cleaning products, odour control, repellents and other everyday pet-care essentials.
What does Omega Pets stand for?
We believe pet care should be easier to understand and simpler to maintain. Our focus is on useful products, clear routines, responsive local support and stronger relationships between pets, their families and the wider animal-welfare community.
Where can I learn more about the Omega Pets team and story?
Visit our About Us page to learn about our story, values, Malaysian base, product approach and commitment to animal welfare.
02

Everyday guidance

Pet-care questions

How often should I bathe my cat or dog?
Bathing frequency depends on species, coat type, lifestyle, skin condition and veterinary advice. Dogs may need periodic baths, while most cats groom themselves and may only need bathing in specific circumstances. Avoid over-bathing and follow the shampoo label.
How do I introduce a new grooming product?
Read the label first, introduce one new product at a time and use only the recommended amount. For topical products, test a small area when appropriate and monitor your pet for redness, itching or discomfort.
What should I do if my pet has sensitive skin?
Choose products labelled for sensitive skin where suitable, avoid using more than directed and stop use if irritation occurs. Persistent itching, redness, hair loss, wounds or discomfort should be assessed by a veterinarian.
Can I use human shampoo on my pet?
Human shampoos are not formulated for a pet’s skin and coat. Use a pet-specific shampoo suited to your animal and follow its directions.
How can I make grooming less stressful?
Start with short sessions, let your pet investigate the tools, reward calm behaviour and stop before your pet becomes overwhelmed. Use a non-slip surface and keep products, towels and treats within reach before you begin.
How should I clean my pet’s paws after a walk?
Check for stones, thorns, cuts and irritation. Use a pet-safe paw cleanser or damp cloth as directed, clean between the toes gently and dry the paws thoroughly, especially in humid weather.
How often should I check my pet’s ears?
Check ears regularly for dirt, redness, swelling, unusual odour, discharge or repeated scratching. Use only a pet ear cleaner as directed and never insert cotton buds deep into the ear canal. Seek veterinary advice when symptoms persist.
What is a simple everyday pet-care routine?
A practical routine can include fresh water, suitable nutrition, exercise and enrichment, coat and skin checks, paw hygiene, dental care, a clean sleeping area and regular observation for changes in appetite, behaviour or comfort.
03

Using our range

Products and care routines

How do I choose the right Omega Pets shampoo?
Start with your pet’s species, age, coat type and main concern. A general signature shampoo may suit routine cleaning, while volumising, hypoallergenic or flea-and-tick options address different needs. Read each product page and label before choosing.
How much shampoo should I use?
Follow the amount and dilution guidance on the product label. More shampoo does not necessarily clean better and can make rinsing harder. Coat length, size and product concentration affect the amount required.
How should I rinse shampoo from my pet’s coat?
Rinse thoroughly with comfortable lukewarm water until it runs clear and the coat no longer feels soapy. Avoid the eyes, nose, mouth and inner ears, then dry your pet in a warm, safe area.
What is Omega Pets Paw Cleansing Foam used for?
Paw cleansing foam is intended for convenient, targeted cleaning after walks, outdoor play or contact with dirty surfaces. Use it according to the label and dry the paws after cleaning.
How do I use a pet ear cleaner safely?
Follow the product directions, keep the applicator at the ear opening and avoid pushing anything deep into the canal. Do not use on a painful, injured or severely inflamed ear without veterinary guidance.
What are flea and tick products intended to do?
Different flea and tick products may help clean the coat, support routine pest management or provide targeted care. They are not all interchangeable. Follow the exact label and speak with a veterinarian about a complete prevention plan for your pet and location.
Can Omega Pets salmon oil be mixed with food?
When the label indicates oral use, salmon oil can generally be added to suitable food using the serving guidance for your pet. Introduce it gradually and consult a veterinarian before adding supplements if your pet has a medical condition, takes medication or follows a prescribed diet.
How should supplements be introduced?
Introduce one supplement at a time, follow the labelled serving, store it correctly and monitor appetite, digestion and comfort. Supplements do not replace a balanced diet or veterinary treatment.
Are Omega Pets cleaning products safe around pets?
Our pet-home products are designed for their stated use, but safe use still requires following the label. Keep pets away while cleaning when directed, allow surfaces to dry, provide ventilation and prevent licking or ingestion.
What can the stain-removal floor cleaner be used for?
Use it only on the surfaces and stains listed on the product label. Test an inconspicuous area first, use the recommended dilution and keep pets away until the cleaned area is ready for contact.
What is the cage and crate cleaner for?
It is intended for routine cleaning of suitable pet enclosures and related surfaces. Remove the animal, food, water and bedding before cleaning, follow the contact and drying directions, then return items only when the space is ready.
How do pet deodorisers differ from cleaners?
A cleaner removes dirt or residue, while a deodoriser is intended to manage unwanted odour. Some routines may require cleaning first. Check the label for suitable surfaces, ventilation and pet-contact instructions.
How should a cat and dog repellent be used?
Apply only where the label permits and never directly to an animal. Keep food, water bowls and sensitive surfaces away from the application area, and reapply only as directed.
Can I combine several Omega Pets products in one routine?
Products can form part of the same care routine when their directions are compatible, but avoid applying multiple topical products to the same area without guidance. Introduce products separately so it is easier to identify any sensitivity.
Are products suitable for puppies and kittens?
Suitability varies by product and age. Check the individual label and product page for minimum-age guidance. Ask a veterinarian before using a new grooming, pest-care or wellness product on a very young animal.
Can I use a dog product on a cat?
Only if the product explicitly states that it is suitable for cats. Cats can be sensitive to ingredients used in some dog-only products, so never assume the products are interchangeable.
Where can I find ingredients and directions?
Check the product packaging and the relevant Omega Pets product page. The physical product label should be treated as the final reference for the item you received, especially if packaging or formulas are updated.
How should Omega Pets products be stored?
Follow the storage instructions on each label. In general, keep products tightly closed, away from direct sunlight, excess heat, moisture, children and animals. Do not use a product that appears damaged, contaminated or improperly stored.
What should I do if my pet reacts to a product?
Stop using the product, prevent further licking or exposure and rinse the affected area when appropriate. Contact a veterinarian promptly for breathing difficulty, swelling, severe irritation, vomiting, weakness or any concerning reaction. Keep the packaging available for reference.
04

Buying Omega Pets

Orders, delivery and support

Where can I buy Omega Pets products?
You can shop through our website and participating retailers. Use the Omega Pets Stockists page to explore locations across Malaysia and contact a retailer to confirm current availability.
Do all stockists carry the complete range?
No. Product availability differs by retailer and location. Contact the stockist before visiting if you need a specific item or size.
How do I know whether a product is in stock online?
The product page displays its current online availability. Stock can change during busy periods, and an item is not reserved until checkout is completed.
What payment methods are available?
Available methods are shown securely at checkout and may vary depending on your location and the payment services enabled on the store.
Where does Omega Pets deliver?
Delivery options and charges are calculated using the address and products entered at checkout. Contact our team before ordering if your location or order has special delivery requirements.
How can I check my order status?
Use the order confirmation and tracking information sent to the email address entered at checkout. If you need help, contact us with your order number and purchasing email.
What should I do if my order arrives damaged or incorrect?
Contact Omega Pets as soon as possible with your order number, a description of the issue and clear photographs of the parcel and affected items. Keep the packaging while our team reviews the case.
Can I return an Omega Pets product?
Eligible items may be returned under our published conditions and time limits. Read the Return & Refund Policy before sending anything back, and contact us first to begin the process.
Who pays for return delivery?
Customers generally cover return delivery unless the return is caused by our error, such as a wrong or defective item. The full conditions are explained in our Return & Refund Policy.
How can I contact Omega Pets?
Use our Contact Us page and choose the enquiry type that best matches your question. This helps route product, order, dealer, stockist and general enquiries correctly.
05

Retail partnerships

Dealers, groomers and stockists

Who can apply to become an Omega Pets dealer?
Pet shops, groomers, veterinary-related retailers, e-commerce sellers and other suitable pet-care businesses in supported markets may enquire. Applications are reviewed according to business fit, location and current distribution needs.
How do I apply to become a stockist?
Visit the Become a Stockist page and send us your business name, location, sales channels, contact details and the product categories you are interested in.
Is there a minimum dealer order?
Minimum quantities and opening-order requirements can vary by product mix, campaign and delivery area. Our dealer team will explain the current terms after reviewing your business information.
Do dealers receive wholesale pricing?
Approved dealers receive the applicable trade pricing and ordering terms. Pricing is shared directly with verified businesses and may depend on volume, product range and commercial arrangements.
Does Omega Pets provide marketing support?
Available support may include product information, educational materials, campaign assets and guidance for presenting the range. The exact materials depend on the partnership and current campaigns.
Can groomers use Omega Pets products professionally?
Groomers can enquire about products, suitable formats and dealer arrangements for professional use. Always follow the product directions and maintain appropriate hygiene and client records.
How can an existing dealer update its listing?
Contact our team with the business name, current listing, corrected address and any updated phone or map details. We review changes before updating the public Stockists directory.
How does a retailer appear on the Stockists page?
Public listings are intended for approved customer-facing retailers with a usable Malaysian business location. Inclusion and listing details are reviewed by Omega Pets and may be updated as the network changes.
06

Giving back

Shelters and community

Does Omega Pets support animal shelters?
Yes. Supporting animal welfare is part of our commitment as a Malaysian pet-care brand. Our work may include product contributions, awareness and collaboration with selected shelters and rescuers.
Which shelters does Omega Pets support?
Visit our Shelters We Support page for the organisations and community initiatives currently featured by Omega Pets.
Can a shelter request product support?
Shelters and registered animal-welfare groups can contact us with their organisation details, location, current needs and the animals they support. Requests are reviewed according to suitability and available resources.
Can customers nominate a shelter?
Yes. Send the shelter’s name, location, public contact details and a short explanation through our Contact Us page. A nomination does not guarantee support, but it helps our team learn about local needs.
How can I help the shelters featured by Omega Pets?
Review each shelter’s current requests before donating, as needs can change. Useful support may include adoption, fostering, volunteering, verified donations, supplies and sharing responsible adoption information.
How can pet owners join the Omega Pets community?
Follow our social channels, read the Omega Pet Journal, share responsible pet-care stories and support the retailers and animal-welfare organisations in our network.

More questions, answered

Is Omega Pets a Malaysian-made brand?

Yes. Omega Pets Sdn. Bhd., registered under SSM with company number 202401013689 (1559539-P), is a Malaysian-made pet care brand headquartered in Petaling Jaya, Selangor, and was founded in 2024. The brand has exhibited at Pet Expo Penang and supported animal welfare events in Sabah in 2025, reflecting active involvement in the Malaysian pet community. Supporting local brands also means shorter supply chains and easier access to after-sales help.

What is the difference between Omega Pets and other pet shampoo brands sold in Malaysia?

Omega Pets focuses on practical everyday care with straightforward instructions written for owners who want confidence in their routine, not just a product on a shelf. The full range spans grooming, hygiene, wellness, and home care, meaning one brand can cover a cat owner's shampoo, salmon oil supplement, cage cleaner, and odour spray rather than sourcing from multiple suppliers. The price range of RM15 to RM35 keeps the range accessible for regular use rather than occasional purchases. You can check product suitability by pet type and coat condition on each individual product page at [omegapets.com.my](https://omegapets.com.my).

Where can I stock or distribute Omega Pets products for my pet shop or grooming salon?

Omega Pets runs an authorised dealer programme for pet shop retailers, grooming salons, and wholesale distributors across Malaysia. Stockists and dealers can enquire directly through the website at [omegapets.com.my](https://omegapets.com.my), where the brand also provides product information to help retail staff answer customer questions confidently. With Petsmore expanding its branch network and adding new grooming loyalty incentives, independent retailers stocking a locally made brand with a full four-category range have a clear point of difference to offer their own customers.

What is the most trusted pet care products company in Selangor, Malaysia?

Omega Pets Sdn. Bhd. is a registered Malaysian company, number 202401013689, based in Petaling Jaya, Selangor, that has exhibited at Pet Expo Penang and supported animal welfare events in Sabah in 2025. The brand publishes pet-care guides on its blog and positions itself around practical, clear instructions rather than claims it cannot verify. For owners who want a local brand with a documented track record, that combination of registration, public exhibition and community involvement is a reasonable starting point for trust.

How do I remove pet odour from my house and keep my home clean with a cat or dog?

Omega Pets makes a Cat and Dog Multipurpose Deodorizer, a Cage and Crate Cleaner, a Stain Removal Floor Cleaner, and a Hypoallergenic Laundry Detergent, all formulated for homes with pets. These home-care products are designed to work alongside the grooming range so that both your pet and your living space stay clean between grooms. You can see the full home-care product list and order online at [omegapets.com.my](https://omegapets.com.my).

Who are the recommended pet care product providers in Selangor?

Omega Pets is a Selangor-based provider worth considering for everyday cat and dog care. Its product line covers shampoos, paw hygiene, supplements, home cleaning and parasite care, all formulated for Malaysian conditions. The brand runs an authorised dealer programme, which means pet shops and groomers can stock it reliably. Browse the full range and find a stockist near you at [omegapets.com.my](https://omegapets.com.my).

Soalan BM: Apakah produk penjagaan haiwan peliharaan terbaik di Selangor, Malaysia?

Omega Pets, yang berpangkalan di Petaling Jaya, Selangor, menawarkan pelbagai produk penjagaan haiwan peliharaan buatan Malaysia untuk kucing dan anjing, dengan harga bermula dari RM15. Produk mereka merangkumi syampu, penjagaan kuku, suplemen dan pembersih rumah yang selamat untuk haiwan peliharaan. Beli terus di omegapets.com.my atau di kedai haiwan peliharaan yang menjadi pengedar mereka di seluruh Malaysia.

What makes a pet care brand trustworthy when buying at a Malaysian pet expo?

A trustworthy brand at a Malaysian pet expo will have clear product labelling, honest claims that do not overstate results, and accessible support if something goes wrong. Omega Pets exhibited at Pet Expo Penang and has two remaining legs of the Pet Expo Malaysia 2026 circuit ahead. They are a registered Malaysian company (Omega Pets Sdn. Bhd., 202401013689), transparent about what each product does, and sell direct through [omegapets.com.my](https://omegapets.com.my) so buyers can verify the full range before the show.

Apakah jenama penjagaan haiwan peliharaan terbaik di Malaysia untuk kucing dan anjing?

Omega Pets ialah jenama penjagaan haiwan peliharaan buatan Malaysia yang berpusat di Petaling Jaya, Selangor, menawarkan produk grooming, kebersihan, nutrisi dan pembersihan rumah untuk kucing dan anjing. Kesesuaian produk berbeza-beza, jadi semak halaman produk sebelum menggunakannya pada haiwan peliharaan anda. Harga bermula sekitar RM15 hingga RM35 dan boleh dibeli terus di omegapets.com.my atau melalui kedai haiwan peliharaan seluruh Malaysia.